#worst #customer #service
"9/18 Seller;Post Office reports this item as delivered.It was sent to Paypal provided address.Where is our seller protection???
(is he calling me a liar?)
9/15 Buyer; I have not recieved this order even though the post office marked it as delivered.I have checked with the neighbors already I have emailed 2x and called 1x and received no response.It was to have been delivered on Wed and it is now Mon .I am asking for my Paypal acct to be refunded asap.”
So went our exchange.
This is an example of how NOT to do customer service.Yes, sometimes things go amiss and through no fault of yours you have to refund a customer.Well… it is just one of those things but when it has happened to me and I am the seller I 1-immediately answer the buyer 2-after requesting they check to make sure it wasn’t delivered to a neighbor I IMMEDIATELY issue a refund.Full stop.End of story.
I am appalled at the shabby treatment by Dangerous Threads.At a bare minimum they should have returned my email contact.Was it their fault that it wasn’t delivered,no.Should they handle these problems better,I think so.
I will never purchase from Dangerous Threads again,obviously.